FAQs

Policies

Shipping

All items are shipped via US Postal Service. All orders take 2-3 business days processing and all full lace unit orders need 2-4 business days processing. After each item ships you will receive a tracking number via email and it takes 3-5 business days to receive all orders.

Returns & Exchanges

All sales final!!! We do not except returns or exchanges

If you would like to make changes to your order please make sure it is no later than 24hrs after the order is placed. After the order ships we cannot accommodate any changes.

Any questions please contact us at info@malekajae.com



FAQS

How much hair do I need?

   We suggest lengths  14”-16" you need two bundles or more.  Lengths 18”-24" you need three bundles or more. Lengths 26”-30" you need 4 bundles or more.  Lengths 30” & Up you need 5 bundles or more. Any short styles with or without adding a frontal or closure to your install, 2-3 bundles are fine.

How long does the hair last?

   All hair with proper care lasts about 6 months-1 year.  Please be sure to care for your hair like it’s your own, proper maintenance is very important.

Can I color my hair?

   Yes, this is 100% virgin human hair that is not processed in any way. So you can color the hair, once virgin hair is treated in any way, it is no longer virgin, and therefore we recommend that you color or process your Brazilian hair by a professional.

How do I treat the hair?

   Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week or every two weeks, but avoid using oil or heavy styling products.

Does the hair shed?    

   Any hair that has been manufactured to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume). However, proper maintenance is extremely important and advised. Please note blonde 613 hair does experience a bit more shedding than the natural color.

I hope we were able to answer your questions.